2 Quality Management and Accreditation Staff Members (150%)

At a Glance:

Responsibilities:

• •Quality Management
  • oResponsible for the university’s quality management system.
  • oCoordinate and support the university-wide Quality Management Committee.
  • oPrepare, organize, and follow up on committee meetings.
  • oRecord and monitor agreed actions and their implementation.
  • oPrepare the annual Quality Report.
  • oDevelop and revise policies, procedures, and process documentation in collaboration with relevant stakeholders and process owners.
  • oSupport the Executive Board in the continuous development of quality assurance processes, including evaluations and KPI monitoring.
  • oMaintain and update quality-related documentation and workflows.
• •Complaints Management
  • oResponsible for the university’s bilingual complaints management system.
  • oEvaluate the centralized complaints management process introduced in 2025.
  • oProcess, document, and manage incoming complaints.
  • oCoordinate with relevant departments and monitor the implementation of agreed measures.
• •Accreditation and Regulatory Affairs
  • oSupport programme accreditation procedures.
  • oAssist in processes related to regulatory approvals and compliance with state higher education requirements.
• •Higher Education Regulations
  • oPrepare and maintain central reports and overviews on professorial staffing ratios, teaching workloads, and teaching capacity across the university’s study centers for the Executive Board.
• •Evaluation (Bilingual)
  • oResponsible for the university’s evaluation processes.
  • oDesign, conduct, and analyze surveys, including course evaluations, student satisfaction surveys, and graduate surveys.
  • oPrepare and present evaluation results in a transparent and accessible manner for faculty and students.
  • oFurther develop and optimize evaluation methods and survey instruments.
  • oPrepare reports and key performance indicators to support quality management.
  • oServe as Deputy Chair of the Teaching Evaluation Working Group.
• •University Administration
  • oPrepare, update, and publish central information documents, including the university-wide Academic Calendar and key scheduling overviews.

Profile:

• •A completed university degree or a completed vocational qualification with relevant professional experience.
• •Ideally, initial professional experience in quality management, evaluation, or process management, as well as knowledge of higher education accreditation and quality assurance procedures.
• •Strong analytical skills and a structured, meticulous, and independent working style.
• •Excellent organizational and communication skills, with the ability to work effectively with a wide range of stakeholders.
• •Proficiency in standard Microsoft Office applications, particularly Microsoft Excel.
• •Excellent written and spoken German and good written and spoken English.

What We Offer

• •30 days of annual leave (based on a five-day work week).
• •Access to our Corporate Benefits employee discount program.
• •A collaborative leadership culture with short decision-making processes.
• •A responsible and varied role within a private university.
• •A supportive, dedicated, and friendly team in an open and collaborative working environment.